Case studies
Helping product leaders in a global mining company to become more user-centred and product-led
How my coaching and strategy services shaped product and design capability at a global mining company.
Delivering government’s crisis response for education
Supporting Department for Education’s urgent rollout of 1.3 million devices to schools during COVID-19.
Re-thinking legal aid applications
How I helped a team at the Ministry of Justice find the right thing to build and understand its users.
Leading cultural change at an international home improvement company
How I facilitated the creation of values that brought together the new and existing parts of the business.
Re-designing information and donation services for a leading UK charity
A mixed-methods, user-centred iterative approach.
